A Trusted Partnership
The Challenge
RetourMat initially started working with Simba, one of the largest bed-in-a-box retailers in the industry, in September 2018 to recycle mattresses collected as part of its mattress removal service. Together, the two businesses have recycled more than 63,000 old mattresses to date.
However, with a 200-night trial period offered to customers, Simba found that it was receiving a significant number of returns of nearly-new mattresses. Previously, these mattresses would need to be recycled or disposed of, despite many still having years of usable life remaining. Simba turned to RetourMat to find a more sustainable solution.
RetourMat has since been providing mattress rejuvenation services, bringing suitable comfort night guarantee returns back to a nearly-new condition for resale. This innovative approach aligns with Simba’s commitment to sustainability and environmental responsibility, while also helping the business recoup losses associated with comfort night guarantee returns.
Results
In total, RetourMat has assessed more than 132,000 mattresses, of which over 75% were successfully rejuvenated. Mattresses that did not meet the required quality threshold were instead recycled, ensuring materials could be recovered rather than going to waste.
In 2022 alone, RetourMat received more than 33,000 mattresses, of which 76% were rejuvenated.
Impact to Date
75%
of more than 132,000 mattresses assessed have been rejuvenated
Over 63,000
old mattresses recycled to date
A Partnership Built on Transparency
Speaking about the relationship with RetourMat, Simba Mattress Technologist Ian Atkins said:
“RetourMat are extremely honest. There is complete transparency in both their recycling and rejuvenation service. They do exactly what they promise and there is absolutely no ambiguity in what is going to happen to the materials.”
Simba upholds rigorous quality standards to ensure customer satisfaction when purchasing rejuvenated mattresses. Each mattress undergoes a comprehensive evaluation that goes far beyond a cursory inspection.
Simba’s commitment to quality involves meticulous attention to detail throughout the rejuvenation process before each suitable mattress is expertly repackaged and prepared for its next life.
Having witnessed the rejuvenation process first-hand, Ian Atkins added:
“Sanitisation of a returned comfort night guarantee mattress is something developed, refined and perfected by Nick and his fantastic team at RetourMat. They have managed to define the standard practice of mattress sanitisation and created systems to protect the mattress from any harmful bacteria or chemicals.
“Their use of automated chemical cleaning and infrared disinfectant tunnel is one of a kind and we’re not aware of anything else like that in the country.”
Latest from RetourMat
Discover the latest news, insights and developments from RetourMat as we work with businesses across Europe to build a more circular future for mattresses.
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Driving Change in Retail Recycling
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